Box Members


    1. When do my WOD Packs expire?
    ➢  5-WOD Pack – 1 year
    ➢  10-WOD Pack – 1 year
    ➢  15-WOD Pack – 1 year

    2. How do I know that I’m confirmed for my WOD?
    ➢ We will send you a confirmation that we received that we received your reservation request, and
    ➢ We will confirm the drop-in reservation with you within 4 hours.

    Member, please note: once you make a drop-in reservation, the credit from your WOD Pack is considered allocated. We then simply confirm whether or not the credit should be issued to the facility you selected at the Zip Code location of your choice. Since our system resources are utilized in the reservations and confirmation process, we do not issue refunds for unused or cancelled WOD Pack sessions. 


    3.  When do I sign the waiver?
    In your Welcome to Where Can I WOD letter, there is an email link to SmartWaiver. Please sign it at your earliest convenience.


    4. How do I know my transaction is safe?
    a. Shopify.com, a PCI compliant shopping cart and hosting for online stores, powers our online store.
    i. As an online merchant, when you elect to sell via eCommerce and accept payments from Visa, MasterCard, American Express or Discover credit cards, software and hosting must be PCI compliant.
    ii. Shopify is Level 1 PCI DSS compliant.
    iii. What does this mean for you? Your payments are secure and your cardholder data is protected.
    b. For more information, click here.